Field Service /Lab Technician

Organization: Machine Solutions

Date Posted: June 5, 2024

Date Needed: June 19, 2024

Location: South St Paul, Minnesota, United States

Primary Category: Mechanic

Salary: $75000 Per Year

Position Type: Full-Time

Education Required: High School / GED

Experience Required: 1 - 2 Years

Job Description:

Position: Technical Sales Specialist, Field Service and Applications Lab, Minnesota Region Location: Minneapolis, Minnesota Travel: Up to 20% outside the MN regional customer base About Us: Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex processes, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company. BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller’s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision, and entrepreneurial spirit of their leadership teams. Job Description: We are seeking a dynamic individual to spearhead the expansion of our equipment repair and process development services into regional markets. This role is crucial in building strong relationships with local clients to promote and sell repair and maintenance services, aligning with our existing Field Services offerings. The successful candidate will leverage our established operational methods across our 10 Machine Solutions divisions to establish a local center of excellence. Additionally, they will play a pivotal role in the setup and operation of a new application and testing lab in the Minneapolis area, collaborating closely with clients to sample, trial, and innovate applications using our demo equipment, while fostering deeper customer engagement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Cultivate and nurture relationships with established local clients to promote and sell repair and maintenance services, complementing our existing Field Services portfolio. Provide high quality service with quick response times and solutions for customer complaints and support requests. Utilize specialized knowledge of mechanical, electrical, and pneumatic systems to troubleshoot and diagnose equipment problems, performing repairs either remotely or on-site. Coordinate closely with customers to schedule equipment installation and service visits, including executing Installation Qualification and Operation Qualification protocols, and implementing equipment upgrades. Actively engage with customers to promote preventative maintenance contracts for Machine Solutions equipment. Establish a local center of excellence for new product development and testing in the Minneapolis area, collaborating with clients to sample, trial, and innovate applications using our demo equipment. Host customer visits, providing technical expertise on machines and processes in-house. Maintain lab equipment and perform preventative maintenance. Utilize ERP Systems to access equipment historical data and document service records and reports. Interpret equipment manuals, assembly drawings/prints, schematics, and work orders to perform troubleshooting, maintenance, and service. Employ a variety of hand and power tools, multimeters, and test measurement equipment. Adhere to safety regulations and maintain clean and orderly work areas both at Machine Solutions sites and customer facilities. Undertake ad-hoc projects as required, including supporting customer FATs (Factory Acceptance Tests), among others. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the specialized knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school + 5 years field service experience; or equivalent combination of education and experience. Languages: Candidate is a fluent English speaker. Ideal candidate has a level of Spanish linguistics. Skills and Abilities: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Proficient in Microsoft Office applications to complete the above task. Ability to learn remotely through video demonstrations. Ability to apply and analyze mathematical graphs, charts and other data. Ability to define problems, collect data, establish facts, and draw valid conclusions. Able to read and interpret electrical schematics and engineering blueprints. Able to solve practical problems in the areas of electrical, mechanical, software and pneumatic devices and mechanisms. Familiar with PLC and vision coding. Candidate must have no restriction in obtaining a Passport for international travel. Candidate must hold a Driving License with the ability to drive in foreign countries. PHYSICAL DEMANDS: Most time will be spent standing, walking, climbing, balancing, stooping, kneeling, crouching, and crawling. Some time will be spent sitting, using hands to handle, or feel, reaching with hands and arms, talking and hearing. Minimal time will be spent lifting materials and equipment up to 40 lbs. The ability to see and work on the machines at customer sites and in-house is required. Specific vision requirements are: Close vision (clear vision at 20 inches or less) Color vision (ability to identify and distinguish colors) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) WORK ENVIRONMENT: Some time is spent working near moving mechanical parts and with risk of electrical shock. Moderate noise (examples: business office with computers and printers, light traffic) can be expected. ADDITIONAL INFORMATION: This position requires travel up to 20% outside the Minnesota region, including International Travel. TRAINING Training will be provided at Machine Solutions Facilities, co-travelling for onsite customer visits, remotely through video & technical documents. ADDITIONAL BENEFITS: Travel loyalty program rewards. Company credit card for travel expenses #LI-SR1 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Machine Solutions, Inc.

How To Apply: Please email me alissa.garcai@machinesolutions.com or you can apply on our website. www.machinesolutions.com