Customer Success Specialist

Organization: Klesk Metal Stamping

Date Posted: October 31, 2025

Date Needed: November 10, 2025

Location: Minneapolis, Minnesota, United States

Primary Category: Misc.

Salary Range: FT Salaried

Position Type: Full-Time

Education Required: Associate Degree

Experience Required: 3 - 5 Years

Job Description:

Title: Customer Success Specialist Department: Customer Service Position Type: FT Salaried Supervisor: Business Solutions Manager Work Schedule: Mon-Thurs, 6:00-4:30 About Us: Klesk Metal Stamping Co. manufactures parts from a wide range of materials to customers in industries that include aerospace, computer, construction, dental, electronics, government, military, medical, recreation, and telecommunications. Many customers are Fortune 500 global OEMs. The Company prides itself on high quality products and dedicated customer service. Employees are guided by a set of core values that ensures a safe work environment, a team atmosphere, and focused growth opportunities. The Opportunity: We are seeking a highly motivated and technologically adept Customer Success Specialist to join our Customer Service team. In this pivotal role, you will be at the forefront of delivering proactive, intelligent support to our demanding OEM clients. As we modernize our systems, you will move beyond simple order processing to become a trusted resource, ensuring seamless operations, anticipating needs, and contributing to the overall health and growth of our client relationships. Key Responsibilities: Proactive Client Engagement & Support: Monitor order lifecycles and proactively communicate status updates, potential delays, or fulfillment confirmations to OEM clients. Utilize system insights to identify potential issues (e.g., upcoming reorder points, unusual usage patterns) and reach out to clients proactively to offer assistance or solutions before they become problems. Serve as the primary point of contact for day-to-day operational inquiries, including order status, product specifications, delivery schedules, and documentation requirements. Coordinate efficiently with internal teams (Production, Logistics, Quality, Engineering, Department and Company Leadership) to ensure timely and accurate resolution of complex inquiries or issues. Data-Driven Problem Solving & Optimization: Access and interpret comprehensive customer data (e.g., purchase history, communication logs, product configurations, warranty information) to provide informed and personalized solutions. Troubleshoot and resolve product or service issues, technical questions, and delivery discrepancies, often leveraging a knowledge base and internal expert networks. Identify trends in customer inquiries or issues through system reporting and proactively suggest improvements to processes, products, or documentation. Assist in maintaining accurate and complete customer records, contributing to data integrity and a holistic view of each client. Enhancing Customer Experience: Actively utilize our existing systems and contribute to the modernization of our ERP (e.g., Infor, NetSuite, Dynamics 365) and CRM (e.g., Salesforce, HubSpot) systems to manage customer interactions, track progress, and generate reports. Leverage self-service portals or automated communication tools (where applicable) to guide clients, answer common questions, and free up time for more complex interactions. Participate in the continuous improvement of customer service processes, offering insights on how technology can further streamline operations and enhance client satisfaction. Relationship Fortification: Build strong, professional rapport with key operational contacts within OEM accounts. Collaborate closely with department and company leadership by sharing relevant customer insights and escalating strategic opportunities or significant concerns. Ensure a consistent and positive brand experience for our high-value OEM clients. Qualifications: Proven Experience: Minimum of 2-4 years of experience in a customer service or support role, preferably within a B2B manufacturing environment, dealing with complex products or services. Experience with OEM clients is a significant plus. Technologically Proficient: Mandatory hands-on experience with a modern ERP system (e.g., SAP, NetSuite, Microsoft Dynamics 365, Oracle ERP Cloud) for order management, inventory, and production visibility. Strong proficiency with CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics CRM) for managing customer interactions and data. Comfortable learning and adapting to new technologies and digital tools quickly. Analytical Mindset: Ability to analyze information, identify patterns, and draw conclusions from data within the ERP/CRM to anticipate needs or resolve issues efficiently. Exceptional Communication: Superior written and verbal communication skills, with the ability to articulate technical information clearly and concisely to diverse audiences at Fortune 500 companies. Proactive & Solutions-Oriented: A self-starter who anticipates challenges, takes initiative to find solutions, and is committed to delivering exceptional results. Attention to Detail & Accuracy: Meticulous in managing complex orders, data entry, and record-keeping, essential in a B2B manufacturing context. Problem-Solving Skills: Strong ability to diagnose issues, troubleshoot, and provide effective resolutions under pressure. Collaboration & Teamwork: Ability to work effectively within a cross-functional team environment, collaborating with Quality, Engineering, Production, and Logistics. Education: Associate’s or Bachelor’s degree preferred. What We Offer: The opportunity to be a key player in a forward-thinking company with a significant upcoming investment in modern technology. A dynamic and collaborative work environment where your contributions are highly valued. Competitive salary and benefits package. Opportunities for professional growth and continuous learning in a progressive manufacturing setting.

How To Apply: Please email resume to belindag@kleskmetalstamping.com