Customer Success Representative

Organization: Klesk Metal Stamping

Date Posted: September 30, 2026

Date Needed: September 30, 2026

Location: Minneapolis, Minnesota, United States

Primary Category: Other

Salary Range: $20-$24 Per Hour

Position Type: Full-Time

Education Required: High School / GED

Experience Required: 1 - 2 Years

Job Description:

Title: Customer Success Representative Department: Customer Success Department Position Type: Full-Time, Non-Exempt Supervisor: Business Solutions Manager Compensation: $20-$24 Work Schedule: Monday to Thursday, On-Site, 6:00am-4:30pm Location: Corporate Office Klesk Metal Stamping Co. manufactures parts from a wide range of materials to customers in industries that include aerospace, computer, construction, dental, electronics, government, military, medical, recreation, and telecommunications. The Company prides itself on high quality products and dedicated customer service. Employees are guided by a set of core values that ensures a safe work environment, a team atmosphere, and focused growth opportunities. Job Purpose: The Customer Success Representative provides day-to-day administrative and customer support to ensure customer orders, requests, and information are processed accurately and efficiently. This position is responsible for monitoring customer portals and shared communication channels, entering and maintaining orders, providing routine order-status updates, and responding to customer questions. This position is suited for someone who is organized, dependable, detail-oriented, and comfortable completing a high volume of computer-based and data-entry work. The Customer Success Representative works closely with Customer Success, Production, Shipping, Quality, Estimating, and other internal teams to gather information, resolve routine customer needs, and escalate more complex issues appropriately. Core Values Alignment: Fits and demonstrates the company’s core values Acts with integrity, accountability, and professionalism Supports a collaborative and positive team environment Demonstrates a continuous improvement mindset and adaptability Essential Duties and Responsibilities: Order Processing and Data Entry Enter customer purchase orders accurately and promptly into the ERP system. Review orders for required information, including part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels. Update customer orders when approved changes are received. Maintain accurate customer, order, and part information within company systems. Complete routine data-entry and record-maintenance assignments. Identify missing, unclear, or conflicting information and seek clarification before processing. Maintain organized electronic records of customer orders and related communication. Customer Portal Monitoring Monitor assigned customer portals, shared inboxes, and other communication channels throughout the workday. Review and process new purchase orders, order changes, customer requests, and customer notifications. Download and appropriately store customer documents and information. Complete routine portal acknowledgments and updates. Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, or other non-routine matters to the appropriate team member. Customer Communication and Support Respond professionally and promptly to routine customer questions and requests. Provide customers with order acknowledgments, shipment information, and order-status updates. Research order status by reviewing company systems and coordinating with internal departments. Communicate accurate information and confirm details when the correct response is unclear. Maintain clear records of customer communication and follow-up commitments. Follow open requests through completion and ensure the customer receives a final response. Escalate complex, sensitive, or unresolved customer concerns to a Customer Success Specialist or manager. Internal Coordination Work with Production, Planning, Shipping, Quality, Estimating, Purchasing, and Customer Success to obtain accurate information for customers. Communicate customer changes or requests to the appropriate internal team members. Assist Customer Success Specialists with order administration, documentation, reporting, and follow-up activities. Support new-part and customer onboarding activities by entering information and maintaining required records. Participate in department meetings, training, and daily communication routines. Follow established processes and work instructions while identifying errors or recurring issues for management review. Provide administrative and operational support to departmental and cross-functional leaders as needed. Qualifications: Required High school diploma or equivalent. Strong attention to detail and commitment to accuracy. Ability to enter and review data efficiently. Clear and professional written and verbal communication skills. Strong organizational and time-management skills. Ability to manage multiple tasks and follow established priorities. Basic proficiency with Microsoft Outlook, Excel, and other computer-based systems. Willingness to learn customer requirements, manufacturing terminology, and internal processes. Ability to ask questions, accept feedback, and escalate issues appropriately. Ability to work effectively both independently and as part of a team. Preferred Two or more years of experience in customer service, order entry, administrative support, or data entry. Experience working in a manufacturing or business-to-business environment. Experience using an ERP system, customer portal, CRM, or order-management system. Familiarity with purchase orders, part numbers, order acknowledgments, and shipping documentation. Competencies: Accuracy: Enters and maintains information carefully and verifies details before completing work. Customer Focus: Responds professionally and works to provide timely, helpful information. Follow-Through: Tracks assignments and customer requests through completion. Communication: Shares information clearly and keeps customers and team members appropriately informed. Organization: Manages recurring tasks, deadlines, and multiple information sources effectively. Dependability: Completes assigned responsibilities consistently and supports department coverage. Coachability: Learns from feedback, asks thoughtful questions, and applies training to future work. Judgment: Recognizes when an issue can be handled independently and when it should be escalated. Teamwork: Cooperates with other departments to support customers and company priorities. Measures of Success: Success in this position may be evaluated based on: Accuracy and timeliness of order entry. Completion of assigned portal monitoring and updates. Responsiveness to routine customer requests. Accuracy of information communicated to customers. Timely escalation of complex or urgent issues. Completion and documentation of follow-up commitments. Quality and organization of customer and order records. Reliability, teamwork, and continued development of job knowledge. Compliance Disclaimer: This position requires access to technical data subject to U.S. export control regulations under ITAR and EAR. In accordance with these regulations, only U.S. citizens, U.S. nationals, or lawful permanent residents (green card holders) are eligible for this role. Proof of status will be required prior to employment. EEO Statement: Klesk Metal Stamping Co. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. E-Verify Statement: Klesk Metal Stamping Co. participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on “E-Verify” located near the bottom of the page.

How To Apply: Please submit resume to https://kleskmetalstamping.com/career-opportunities/